Terms & Conditions

• These terms of offer for sale ("Supply Terms") apply to products and services purchased via https://thechakorshop.com/ which is a online website managed by Chakor Design, a company incorporated under the Companies Act, 1956, (“Company” or “Chakor Design” or “We” or “Us” and its successors and assigns).  Under these Supply Terms the users of the website will be referred to as ("You" or "Your" or "Yourself" or "User" or “Customers”).  A user is defined as anyone who is browsing the website with or without the intention to buy.
• Please read the terms of offer for sale carefully before purchasing any products or availing any services on the website. Any purchase made by you through the website shall signify your acceptance of the supply terms and your agreement to be legally bound by the same. In addition to the above, you shall also be bound by the terms of use of the website, the terms by the vendor or additional terms of use that are displayed with the selection of the product. (“Additional Terms”). If there is any conflict between the basic “supply terms” and the “additional terms”, the “additional terms” shall take precedence in relation to that sale.

The use of this website is subject to the following terms of use: 

• The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website. 
• You may not create a link to this website from another website or document without Chakor Design’s prior written consent. 
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. 
• Returns on the discounted products will be strictly entertained only if the product received has any defect or damage. Kindly notify within 24 hours of receiving the product at email chakor.info@gmail.com or inform on 9974242561.

Please make a note that the products on Sale or on any kind of discount offers / codes will not be accepted otherwise mentioned above.

Updated COD / Cash on Delivery Policy

• At CHAKOR, every handcrafted piece is carefully made, packed, and dispatched by our team with attention to detail.
  
• This small step helps ensure your genuine orders are prioritised and delivered smoothly and securely, while allowing us to continue supporting our artisans and maintain fair, transparent pricing for you.
  
• To serve our genuine customers efficiently and avoid losses from fake or unclaimed COD parcels, we now require a small 10% advance UPI payment to secure and confirm all Cash on Delivery orders.
  
• Our team will reach out using the contact details provided at checkout to assist you with this quick confirmation.
  The remaining amount can be paid in cash at the time of delivery.
  
• We deeply value your understanding and continued support for handcrafted work and   the livelihoods it sustains.
• Please note :
  COD is now available for orders up to ₹45,000.
  Incase of Higher value COD requirements please reach out to our number 9974242561 or email us chakor.info@gmail.com

   

• Non-Responsive Customer :

  If the customer is unreachable via phone, WhatsApp, or email for order confirmation or delivery coordination, the order may be placed on hold or cancelled after due attempts to reach them.

• Courier Verification Policy :

  For security reasons, delivery partners are instructed to accept only the full remaining cash amount at the time of delivery. Partial payments or wallet transfers at the doorstep will not be accepted.

• No Change in Payment Mode After Dispatch :

  Once a COD order is confirmed and dispatched, the payment mode cannot be changed to prepaid. Customers who wish to convert their COD order to prepaid must do so before dispatch.
• Delayed Delivery : In rare cases where a confirmed COD parcel faces courier delay beyond the estimated delivery time, CHAKOR will stay in touch with the customer to provide updates and support. The order will not be cancelled while in active transit.
• Advance payments are non-transferable between orders or customers.
• For COD orders with multiple items, refusal of part of the order at delivery will be treated as cancellation of the entire order, and standard return deductions will apply.
• Customers are requested to respond promptly to messages or calls regarding order confirmation and delivery updates to avoid delays or cancellations.
• Final delivery attempt limit : In case of customer unavailability, the courier partner will make up to three delivery attempts. If they fail, the parcel will be returned to us, and applicable charges will be deducted from the advance refund.
• Fraudulent order disclaimer : Placing a COD order without genuine intent to accept delivery causes avoidable loss of time and resources. CHAKOR reserves the right to restrict or block future COD orders from such accounts or addresses.